Nova Scotia household’s Disney World journey grounded after Sunwing quietly reduces service

Nova Scotia household’s Disney World journey grounded after Sunwing quietly reduces service

A Nova Scotia household is upset after Sunwing cancelled their March break flight to Orlando, Fla., with little clarification.

Nova Scotia household’s Disney World journey grounded after Sunwing quietly reduces service

Kevin Hindle stated he and his spouse made the choice on the finish of October to take their daughter, son-in-law, and their two children to Disney World and booked their flights and lodging by way of Sunwing.

The journey was introduced to the grandkids, aged 5 and 7, as a Christmas current. They obtained Disney-themed backpacks and private invites from Disney characters.

“(My granddaughter) jumps off the sofa and begins dancing — ‘We’re going to Disney! We’re going to Disney!’” stated Hindle.

However now that journey received’t be taking off.


Kevin Hindle and his spouse booked a household trip to Disney World as a Christmas current for his or her grandkids, but it surely’s trying like that trip received’t occur after Sunwing cancelled their flights.


Alicia Draus/International Information

The primary “hiccup” got here in November, Hindle stated, after Sunwing cancelled their flight scheduled for March 10, which was initially imagined to land in Melbourne, Fla., about an hour from Orlando.

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They realized that the flight had truly been moved to Orlando, and Sunwing wished them to rebook at a costlier worth level.

With the assistance of their journey agent, Hindle stated they had been capable of efficiently get their flight transferred, and he thought all was properly.

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Quick ahead to Jan. 9., and Hindle’s journey agent obtained an e mail from Sunwing, saying the airline’s deliberate flight schedule between Halifax and Orlando between Feb. 10 and Might 5 was cancelled.

The e-mail stated it was as a result of “unanticipated enterprise or operation constraints,” and no different cause was given.

Hindle stated it’s not truthful that the airline cancelled the route with subsequent to no clarification after promoting the tickets months in the past.

“If it’s weather-related, or one thing like that, that’s totally different. However this isn’t,” he stated.

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“You’re simply pulling service for a number of months, however why? If you happen to don’t have the workers, you don’t have the planes, or operationally, you may’t make commitments, then OK, say so.”

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Hindle stated his flights had been refunded, however he already spent one other $3,600 on tickets to the park — which, in line with the Disney World Resort web site, are non-refundable and non-transferable — along with $1,200 on journey insurance coverage for the household.

“So, there’s $4,800 that Sunwing’s not going to cowl,” he stated.


Kevin Hindle is pissed off after Sunwing cancelled his household’s flight to Florida with little clarification.


Alicia Draus/International Information

Hindle is attempting to determine different methods to get six folks to Florida over March break, “and proper now, that doesn’t seem like it’s going to be potential.”

“The youngsters had been simply excessive, however now, right here we’re,” he stated. “The youngsters don’t know but … we’re simply dreading the thought (of getting) to inform them.”

Sunwing flight cancellations abound

In December, Sunwing introduced it was cancelling all flights out of Regina and Saskatoon till Feb. 3.

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It made no formal announcement of cancelled flights within the Maritimes, however confirmed in an announcement late Friday night that it was cancelling and consolidating choose flights to southern locations from Halifax, Fredericton and Moncton.

That is “to make sure we’re delivering the requirements of service our prospects each count on and deserve when travelling with Sunwing,” it stated.

It stated affected prospects are offered “a number of choices,” together with the power to get a full refund.

“At the moment, we aren’t planning additional reductions to our winter program from Atlantic Canada airports, nonetheless prospects can be suggested ought to there be any adjustments to their upcoming journey plans,” it stated.

In an announcement, Halifax Worldwide Airport Authority spokesperson Leah Batstone stated the airport was conscious that Sunwing has made reductions to its winter schedule, affecting companies to Orlando, Cayo Largo del Sur and Varadero.

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“We perceive the airline is speaking these adjustments to affected travellers,” she stated.

“We count on Sunwing’s different companies from Halifax Stanfield, together with flights to numerous locations within the Caribbean, Jamaica and Mexico, to proceed.”

In an announcement on its Fb web page, Fredericton Worldwide Airport stated, “some prospects are receiving notices of adjustments to their Sunwing flights from New Brunswick.”

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It stated Sunwing has cancelled flights from Fredericton to Cayo Coco “as a result of operational constraints,” although flights to Cancun, Punta Canada and Cayo Santa Maria are working as scheduled.

In an interview, Hindle’s journey agent, Amber Hughes, stated these cancellations got here as a blow, as a result of flights out of Halifax are already “very restricted” throughout that point of yr.

“Sunwing is extra prevalent, they often begin in early January and go proper to the start of Might. So within the Maritimes — as Saskatchewan was — we principally have Sunwing to promote, there’s not many different decisions,” she stated.

Hughes stated folks won’t know that journey brokers don’t receives a commission till the consumer truly travels — so if the journey is cancelled, on a regular basis spent reserving flights and accommodations, placing in requests, and dealing with invoices and funds might be for nought.

“I can spend hours, or generally weeks with shoppers, choosing the proper place they need to keep, after which I find yourself getting nothing,” she stated.

Whereas shoppers get reimbursed for his or her flights, Hughes stated journey brokers’ commissions aren’t protected.

“Not solely do you lose your trip, we’ve misplaced hours and hours of labor,” she stated.

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Hughes stated she has been unable to get extra details about why Sunwing has been cancelling their flights.

She stated she was capable of finding some availability for flights and lodging by way of different carriers, however it will price greater than double what they might have paid with Sunwing.

Wendy Paradis, president of the Affiliation of Canadian Journey Companies, stated the affiliation has been listening to about Sunwing cancellations from its members.

“At this time limit, Sunwing has not made a proper announcement saying what applications are going ahead this winter and what applications are being cancelled. They appear to be taking place one metropolis at a time,” she stated.

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Paradis stated the affiliation was “extremely disenchanted” on behalf of each the travellers who’re having their journeys cancelled after weeks and months of planning, and the journey brokers who received’t be reimbursed for his or her effort and time.

She stated the affiliation is advocating for operators to compensate journey brokers for the time they put into their bookings, and have raised their considerations with the federal authorities.

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In the meantime, Hindle is holding out hope that they’ll in some way discover a method to get their grandkids to Disney World.

He stated if all else fails, the household is contemplating taking their trip cash and utilizing it to take them to Canada’s Wonderland in the summertime.

“We’ll provide you with one thing, but it surely’s simply not the identical,” he stated.

Vacation chaos

Sunwing, in addition to different airways and Transport Canada, have come below scrutiny in current weeks after travellers confronted chaos over the vacations.

Though extreme storms throughout the nation had been a significant component, the committee is trying into how the air and rail industries may higher put together for worsening winter situations and enhance their buyer relations companies, and whether or not the federal government is correctly defending travellers who face interruptions to their plans.

Lots of of Canadians had been stranded in Mexico and different sunny locations over the vacations when Sunwing cancelled flights as a result of stormy climate.


Click to play video: 'Holiday travel chaos: Sunwing CEO admits failure, says weather and staffing issues to blame'


Vacation journey chaos: Sunwing CEO admits failure, says climate and staffing points accountable


Passengers described being shuffled between accommodations, generally arriving to seek out there have been no rooms booked for them. The stranded Canadians stated Sunwing officers additionally handed alongside inaccurate and incomplete details about after they may have the ability to head house.

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Len Corrado, president of Sunwing Airways, beforehand apologized in an announcement and expressed his sorrow as soon as once more earlier this week throughout a Home of Commons Transport, Infrastructure and Communities committee assembly.

“When even one buyer is let down by their expertise with our airline, I contemplate {that a} failure,” he stated.

“We’d prefer to reassure committee members and Canadians that we’re dedicated to offering the standard of service expertise they’ve come to count on from us over the past 20 years.”

Canadian Transportation Company (CTA) chair and CEO France Pégeot stated enforcement brokers are at present investigating whether or not Sunwing’s actions over the vacations violated Air Passenger Safety Laws.

— with recordsdata from International Information’ Sean Boynton and Aaron D’Andrea

A Nova Scotia household is upset after Sunwing cancelled their March break flight to Orlando, Fla., with little clarification. Kevin Hindle stated he and his spouse made the choice on the finish of October to take their daughter, son-in-law, and their two children to Disney World and booked their flights and lodging by way of…