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OREM — A canceled flight led to a missed cruise for an Orem man, which not solely ruined his trip, however he additionally confronted a monetary hit as a result of his journey insurance coverage shouldn’t be kicking in.

“We had this plan of happening a cruise,” stated Nick Olsen, who, alongside along with his spouse, likes to journey. That they had deliberate an enormous journey early final month till the climate threw in a wrench.

“It had gotten delayed, delayed, after which finally they only got here out and instructed us they needed to cancel the flight,” Olsen defined.

Not making that flight meant not making it in time for the cruise, however Olsen was assured he would get reimbursed for the cruise fare since he had bought journey insurance coverage. That’s till he began having bother.

“We by no means bought something particularly from them saying that, ‘Hey, sorry we canceled your flight,'” he stated of the airline’s cancellation.

The e-mail from the airline reads, “this flight was canceled,” however it does not say if it was finished by the airline or by Olsen. And journey insurance coverage kicks in provided that the airline cancels.

Olsen stated he tried reaching out to the airline by customer support and even drove to the airport to talk with a gate agent, however he has been unable to get the airline to ship him proof that the airline canceled his flight. Unsure the place else to show, Olsen determined it was time to name KSL Investigators.

“It has been a extremely irritating carousel of occasions,” he stated. “I simply really feel like I am operating in circles attempting to get some info.”

So this time, the KSL Investigative Crew contacted the airline, Breeze Airways, on Olsen’s behalf.

The spokesperson apologized for the expertise and promised he would get the wanted clarification. And inside sooner or later of our reaching out, Olsen bought a clearer e mail saying, “Breeze Airways canceled this flight because of a crew scarcity …”

That has allowed Olsen to maneuver ahead along with his insurance coverage declare.

Speaking to Breeze Airways, it stated this expertise is an efficient reminder that some issues, like climate, are out of its management. So, it’s a good suggestion to provide your self an additional day when you have to be at a selected place at a particular time, such because the dock for a cruise ship.

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Matt Gephardt

Matt Gephardt has labored in tv information for greater than 20 years, and as a reporter since 2010. He’s now a client investigative reporter for KSL TV. Yow will discover Matt on Twitter at @KSLmatt or e mail him at [email protected].